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Ms. Michael C. Redmond







About Ms. Michael C. Redmond, PhD


Ms. Michael C. Redmond specializes in Business Continuity Management, Emergency Management, Crisis Management, Information Security, Business Processes Reorganization, Management Processing, and Regulatory Compliance. Regulatory Compliance includes: FFIEC, Sarbanes Oxley, Patriot, HIPPA, UCC, Basal Accord, and NFPA 1600, NYSE's version, known as Rule 446, and the NASD's Rules 3510 and 3520 and others. She is the CEO of Redmond Worldwide “Enterprise Solutions That Work”sm.

Ms. Redmond has extensive knowledge in Enterprise Risk Management. She has experience in developing and implementing systematic availability programs, post-event operations, and streamlining operations through availability and contingency planning. Ms. Redmond has done many performed as an Internal Auditor in a consulting capacity for many firms Enterprise Risk Programs. She has done Business Continuity/Disaster Recovery Projects for many Universities, Corporations, Government Agencies and the US Military. Ms. Redmond has experience with various applications including, Banking Systems, Financial Applications, Accounting Systems, Payments, Payroll, and Pensions as well as Network Recovery, Telecom Recovery and other areas of technology. Ms. Redmond has prepared Business Continuity Plans for such Data Centers with such technologies as mainframes, local area networks, systems and application software, and telecommunications systems. She has been involved with retrofitting and reconfiguring Data Centers to serve as Hot Sites. She has conducted both Physical Security and Building reviews for facilities. She has consulted for entities in the area of availability planning, specifically relating to End-to-End, Content and Architecture. Ms. Redmond has consulted for a variety of industries including: Financial Institutions, Trading Operations, Manufacturing, Utilities, Educational Facilities, Government Agencies and the Military.

Responsible for the development, implementation, review and management of business continuity and disaster recovery plans for clients. Her ability to conduct any and all types of business continuity lifecycle planning and analysis projects (e.g. Risk Assessments, Business Impact Assessments). Ms. Redmond is experiences in analyzing, planning and consulting in risk management practices in technical environments. She is known for her excellent analytical, problem solving and decision-making skills; verbal and written communication skills; interpersonal skills and negotiation skills. She regularly speaks and teaches in areas of continuity/ information availability / disaster recovery best practices, policies and procedures, such as NFPA, ISO, NIST, FFIEC and etc. She is adept at delivering presentations on Continuity/Disaster Recovery topics to stakeholder groups. She is a team player with a track record for meeting strict deadlines. Her knowledge of and experience in disaster recovery, in particular the technical restore procedures for systems in multiple industry sectors as well as her knowledge of network design concepts has helped greatly in assisting consulting clients. This coupled with her knowledge and experience with systems analysis and development has made her an asset for many clients.

Ms. Redmond is currently pursuing a PhD in Psychology specializing in Crisis and Organizational Psychology. Michael holds a Masters of Business Administration from Fordham University. She is also a graduate of Command & General Staff College in Fort Leavenworth, where she studied strategic planning; control and command; and control in an emergency. She has completed the Civil Affairs courses in the School for Special Warfare, which encompasses planning in various political environments. She holds an Advanced Masters Certificate in International Banking and Trading Operations from American Institute of Banking, and a Bachelor of Arts from Marymount Manhattan. Michael serves on the Executive Board of Contingency Planning Exchange Group. Until her tenure, Michael was on the Board of Directors for the NY Chapter of the Communications & Electronics Association.

She is an Adjunct Professor at New York University, where she teaches both Emergency Management and Business Continuity Management. She is a Certified Business Recovery Planner; Certified Emergency Manager; and holds two International Master Level Certifications in Business Continuity.

Ms. Redmond serves on the Executive Board of Contingency Planning Exchange Group. She has also served as a Major responsible for mobilization plans for all the radio & television stations of the US Army all over the world. Ms. Redmond is an Instructor for Emergency Management and Business Continuity for NYU’s Continuing Professional Education Division.


Ms. Michael C. Redmond Resume


Project Manager Business Continuity and Disaster Recovery

54 Alger Dr - Rochester, NY 14624

msmichaelr@yahoo.com - 585- 270-5693

Project Manager (PMP), Business Continuity, Disaster Recovery and Emergency Management

Consultant (MBCI, FBCI, CEM), Internal Auditor

Work Experience

Personal Disaster Recovery Course Developer and Trainer

Success Sculpting

September 2012 to December 2012

Created program for Personal Disaster Recovery. Created and developed workbook, wrote and led a series of webinars and teleconference sessions, spoke at and conducted training sessions.


Internal Auditor Risk and Controls

US Bank

June 2012 to August 2012

Responsible for assisting the US Bank Corporate Audit Services using a systematic, disciplined approach to evaluate the effectiveness of Risk Management and Controls.



Emergency Management

March 2012 to June 2012

Disasters and Crisis Psychology, Articles on Psychoneurology (Crisis Psychology), Education Forum

February 2012 - Nigerian National Security Agency

Presenter to the Nigerian NSA on strategies to approach Terrorism in Nigeria

January 2012 Certified as DBE and M/WBE with The Port Authority of New York and New Jersey for

Program and Project Management Emergency and Disaster Recovery


Project Manager and Lead Consultant

St. Francis College

October 2011 to December 2011

Business Analyst, Audit of Business Continuity Plans, Safety, and Physical Security. Conducted full

review of the college's Business Continuity Plans and Emergency Procedures., and conducted Physical Security Gap Analysis.


Project Manager, SME, Business Analyst and Lead Consultant


May 2011 to October 2011

Analysis of existing program and mapped to JPM Chase Audit requirements as well as industry

standards. Recovery Playbook for Broker Dealer IT needs and a Playbook for IT/Security Recovery.

Monitored project scope, milestones, dependencies, costs and benefits through the entire lifecycle. Test process and documentation as well as the running of the Test was deemed excellent by the Internal Auditors.


Project Manager, Business Analyst and Lead Consultant

US Bank

October 2010 to May 2011

High Availability ("HA") Gap Analysis is to identify gaps in current business line HA expectations from actual technology implementation supporting 25 key applications within US Bank.



Business Continuity Management

April 2010 to October 2010

Publisher accepted the draft of my book on Business Analysis/Business Continuity/Disaster Recovery.

Wrote the 16 chapters of my textbook. Managed contributing editors from such entities as Bank of America, ABC, Citibank, NYC OEM, Bank of California, AIG, and many other prestigious firms.


Business Analyst ,Business Continuity and Disaster Recovery Subject Matter

Expert XBRM

December 2009 to March 2010

Prepared all documentation and follow through to gain preapproval for certification of the firms Security, Disaster Recovery and Business Continuity courses.


DRII Course Developer


October 2008 to December 2009

for Business Analysts. Developed Online Cyber Security Course with Exam and Training Materials for Live Class Presentation.


Project Management, Business Analyst Enterprise Risk Management -Security

and IT Disaster Recovery

HCL America

March 2009 to October 2009

DR) Technical Lead. Global Project Manager Enterprise Risk Management (Business Continuity, IT

Disaster Recovery, Security and Audit). Set up new Global operations, procedures and processes for Business Continuity, IT Disaster Recovery, Security and Audit operations for HCL America to manage all of the midrange operations for Xerox Internationally as a new client.


Disaster Recovery Manager and Project Manager for COLO

C&S Wholesale Grocers

January 2008 to September 2008

Responsible for Disaster Recovery including planning and daily activities as well as the planning of the COLO


Senior Business Analyst and Disaster Recovery Testing

Morgan Stanley - Brooklyn, NY

August 2007 to December 2007

Co-location site and testing for 30 countries and 110 applications


Project Manager, IT Recovery, DR Plan/Testing Strategy

Redmond Worldwide

January 2007 to July 2007

NY Cyber Security. Researched, developed and produced Training Cyber Security CD's for Investors.

Project Manager, IT Recovery, DR Plan/Testing Strategy.


Project Manager, Business Analyst and Lead Consultant

Linc Group - Irvine, CA

April 2006 to July 2006

Conducted Consultive Audit and Gap Analysis for Business Continuity and Disaster Recovery areas

and plans.


Project Manager, Business Analyst and Lead Consultant

National Grid

December 2005 to March 2006

Conducted Consultive audit and Gap Analysis and Delivered the Trainer sessions


Project Manager, Business Analyst and Lead Consultant Vital Records DR.

During Katrina


September 2005 to November 2005

developed Disaster Recovery Vital Records Restoration Plan and executed it.


Project Manager, Business Analyst and Lead Consultant

New York State Insurance Company

May 2005 to September 2005

Conducted Business Impact Analysis and Risk Assessment and Train the Trainer Program


Sr. Business Continuity Consultant

New York State Insurance Company

January 2005 to March 2005

NY Project Manager, Business Analyst and Lead Consultant Internal Audit of Business Continuity, IT Disaster Recovery. Performed consultative review of BCP and DR Programs based on NFPA 1600, DRII Practices, BCI Practices and BS Standard Prior to Redmond Worldwide, Inc. Served in such positions as a Senior Manager in Business Analysis, Business Continuity/ Emergency Management Consulting and Internal Audit Areas for KPMG and Deloitte and Touch. Business Continuity/ Emergency Management Consulting for Chubb Services (Chubb Insurance Clients) and other entities.


Summary of Clients

Botanical Gardens

New York Botanical Garden

Colleges and Universities and Related

St. Francis College, District of Columbia Colleges and Universities - (to include Georgetown University,

Howard University, and Catholic University of America, and the other D.C. Colleges and Universities),

Marymount Manhattan College, Rockefeller University, Dormitory Authority of the State of New York,

and others.

Department Stores



Pine Bluffs Disposal (Raytheon)

Financial - Brokerage, Banking and Trading

Specifically for Financial Institutions she has worked as an employee for American Express Military

Banking Germany as an Executive Management Trainee as an Expat in Europe, and Bank of New

York in the Contingency Area. She has done consulting projects for such institutions as JP Morgan,

US Bank, Morgan Stanley, Merrill Lynch International Bank, Riverstone, Trenwick, Peoples Bank,

Industrial Bank of Japan, Knight Securities, Dominion Capital, Bankers Trust, Oppenheimer Capital, JC

Bradford, Brown Brothers Harriman, Industrial Bank of Japan, Morgan Stanley, Bankers Trust, Nat West,

Chicago Mercantile Exchange, Crosland Savings Bank, Blackrock Financial, JC Bradford, Bessemer,

AIG Trading, Barclays Bank Trading, Duke Energy Trading, Met Life Trading, Nat West Trading, JP

Morgan Trading, Black Rock Financial, Herzold, Heine, Geduld, Inc., ING Capital Holdings Corp.,

MacKay and Shields Financial Corp, Soros Fund Management, Central Securities, ITG, and others.

Government and Military

Emergency Plans for the US Military while an Officer in the Reserves and National Guard - 42nd

In Div, Army Broadcasting Service (ABS). She has done consulting projects for such Government

Clients as Hanover County, New York Independent System Operator (NYISO) Department of Information

Technology NYC (DOIT), Dormitory Authority of NY, ACS - (EZ-PASS NY - New York Bridges and

Tunnels, Port Authority, MTA), District of Columbia, Dormitory Authority of the State of New York

(DASNY), New York State Insurance Fund (NYSIF) and others.

Health Care

Lehigh Valley Hospital, Longs Pharmaceutical, Pennsylvania Hospitals (State Project for many PA

Hospitals), Phibro and others.

Internet/ ASP

XO Interactive/ Nextlink - ASP, Cornerstone (On line Cemetery sites)


The Hartford, Chubb & Son, AIG, Met Life, General Cologne Re, Oxford Health Plans Inc., Sun Life,

Association Aviation Underwriters, CNA Insurance, NY Rating Board, New York State Insurance Fund

(NYSIF), and others.

Law Firms

Heller Ehrman

Manufacturing- Motor, Medical, Food

General Motors, Seimans, Medtronics, Borden Foods, Constellation Brands, Allied Domecq- (Togos,

Baskin Robbins, Dunkin Doughnuts), Brown and Williamson, Xerox, Siemens and Others


HCL America


Longs Pharmaceutical, Phibro and others.


Olston, Port Authority of New York


KII, Children's Television Network, Sesame Street, Army Broadcasting Service

Utilities - Gas, Electric, Oil, Telecommunications

Entergy, KeySpan Energy, Pacific Gas and Electric, Rochester Gas and Electric, New York State Electric

& Gas, Duke Energy, Exxon Mobil, Teleglobe and others.

Wholesale Distributers and Grocery Markets

C&S Wholesale Foods


• Consultant

• Business Analyst

• Risk Management

• Enterprise Risk Management

• Compliance

• Internal Audit

• Certified Project Manager (PMP)

• Certified Business Recovery Planner (MBCP) and (FBCI)

• Certified Emergency Manager (CEM)

Unique Qualifications



Command & General Staff College


MBA in Business Analysis

Fordham University



Banking Institute



Marymount Manhattan College


Additional Information



Michael Redmond is an experienced Project Manager, Interanal Auditor, Business Analyst, Emergency Management, Disaster Recovery and Business Continuity Program and Consultive Auditor who has served in multiple functional and leadership roles within multi-national organizations. She is a seasoned Business Analyst with extensive experience working with teams of IT professionals in fast paced and deadline driven environment.


She as a PMP she is excellent with project-oriented work and is a self-starter who is very detail-oriented. Her experience includes Vital Records and Risk in alliance with company goals and practices. She uses judgment, creativity, initiative, and sound technical knowledge to obtain and recommend solutions. Ms. Redmond has leadership experience and strong interpersonal skills. She has a diversified knowledge of operational functions, such as IT, HR, and Finance, with extensive written, oral, and interpersonal communication abilities. She is detail oriented, with excellent organizational skills, comfortable managing large and complex multi-national projects, resolving issues, and taking appropriate actions under a lot of uncertainty and ambiguity.



• Project Management

• Business Analysis

• Business Continuity & Disaster Recovery

• Planning

• Risk Assessments

• Impact Analysis

• Strategic Planning

• Testing

• Interanal Audit


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